What This Policy Covers
This Cookie Policy applies to all pages and features available on the Mate Casino website at matecasino-aus.com. It explains what cookies are, which ones we use, why we use them, and what options you have when it comes to managing them.
By continuing to browse or use the Mate Casino website, you acknowledge that cookies may be placed on your device in line with the settings described here. If you do not agree with our use of cookies, you can adjust your preferences at any time using the methods described in this policy.
What Cookies Are
Cookies are small text files that a website stores on your browser or device when you visit. They are widely used across the internet to make websites work properly, remember your preferences, and provide site owners with information about how their platforms are being used.
Cookies are not programs and cannot carry viruses or malware. They do not give anyone access to your computer. A cookie typically contains a name, a value, and an expiry date. Some cookies are deleted as soon as you close your browser (session cookies), while others remain on your device for a set period of time (persistent cookies).
In addition to cookies, we may also use similar tracking technologies such as web beacons, pixels, and local storage objects. For the purposes of this policy, all such technologies are referred to collectively as “cookies.”
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function. Without them, core features such as account login, navigation between pages, and access to secure areas would not work. They do not collect any information that could be used for marketing or tracking your activity across other websites. Because they are essential, they cannot be turned off through your cookie preferences.
Examples of what these cookies do:
- Keep you logged in to your Mate Casino account during your session
- Maintain your language and region settings
- Support secure account verification processes
- Enable the website to detect and prevent fraudulent activity
- Remember items you have added to your basket or form fields you have completed
Performance and Analytics Cookies
These cookies collect information about how visitors use the Mate Casino website. All data gathered is aggregated and anonymised, meaning it cannot be used to identify you personally. The information helps us understand which pages are visited most often, how users move through the site, and where technical issues might be occurring.
This kind of data lets us continuously improve the experience for players. For example, if we see that a particular page takes longer to load on mobile devices, we can prioritise fixing it.
Functional Cookies
Functional cookies allow the website to remember choices you have made so that we can provide a more personalised experience. These are not essential to the basic operation of the site but do make using it more convenient.
Examples include:
- Remembering your preferred currency (AUD)
- Storing your game lobby display settings
- Saving your communication and notification preferences
- Keeping you signed in across multiple visits if you have chosen that option
Targeting and Advertising Cookies
These cookies are used to show you promotional content that is more relevant to your interests, both on the Mate Casino website and on other platforms you visit. They track your browsing activity across websites and work by building a profile of your interests over time. This does not mean we share your personal data with advertisers in a form that identifies you directly.
We may work with trusted third-party advertising partners who set these cookies on our behalf. You can opt out of these cookies through your cookie settings without affecting your ability to use the website.
Responsible Gambling Cookies
In accordance with responsible gambling obligations that apply to online gaming services accessible to Australian players, Mate Casino uses specific cookies to support player protection features. These include:
- Enforcing deposit limits or session time limits you have set in your account
- Recognising self-exclusion statuses and preventing access where applicable
- Supporting reality check prompts and cooling-off period settings
- Monitoring session length to trigger responsible gambling reminders
These cookies are treated as functionally necessary in the context of regulated gambling services and cannot be disabled without affecting the operation of responsible gambling tools.
Third-Party Cookies
Some cookies on the Mate Casino website are placed by third-party service providers rather than by us directly. These parties provide services such as analytics, payment processing, fraud prevention, and customer support tools. Each third-party provider operates under its own privacy and cookie policy.
Third parties whose cookies may be present on matecasino-aus.com include, but are not limited to:
- Analytics providers that help us understand player behaviour in aggregate
- Payment processors that verify and process AUD transactions securely
- Customer support platforms that power our live chat and ticket systems
- Security and fraud detection services that protect the platform and its users
We take reasonable steps to ensure that any third party with access to data collected via cookies on our website handles that data appropriately and in line with applicable privacy standards.
Cookie Retention Periods
The length of time a cookie remains on your device depends on its type and purpose.
- Session cookies are deleted automatically when you close your browser.
- Persistent cookies remain for a specified period, which varies depending on the cookie’s function. Most persist for between 30 days and 24 months unless you delete them manually beforehand.
- Third-party cookies are governed by the retention periods set by the respective third party.
You can view and delete individual cookies stored on your device through your browser settings at any time.
Your Cookie Choices
Cookie Consent Banner
When you first visit matecasino-aus.com, you will be shown a cookie consent notice. This gives you the opportunity to accept all cookies, reject non-essential cookies, or customise your preferences by category. Your choices will be stored so that we do not ask again on subsequent visits, unless your preferences are cleared or expire.
Managing Cookies Through Your Browser
All major browsers give you the ability to view, block, or delete cookies. The steps differ by browser, but you can usually find cookie controls in the privacy or security section of your browser settings. Below are links to guidance pages for the most commonly used browsers:
Please note that blocking all cookies, including strictly necessary ones, may prevent some parts of the website from working correctly. Features such as logging in to your account or using responsible gambling tools may be affected.
Opting Out of Analytics and Advertising
If you want to opt out of interest-based advertising or analytics tracking across the web, you can use tools such as:
- Digital Advertising Alliance opt-out
- Your Online Choices (Australia)
- Google Analytics opt-out browser add-on, available via Google’s website
Privacy and Data Protection in Australia
The collection and handling of personal data through cookies is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where cookies are used to collect information that constitutes personal information under Australian law, we handle that information in accordance with our Privacy Policy and applicable legislative requirements.
Australian players also benefit from protections under the Interactive Gambling Act 2001 (Cth), which governs the provision of interactive gambling services in Australia. Where cookies are used in connection with responsible gambling features, age verification processes, or player protection systems, their use reflects obligations that arise directly from this regulatory framework.
If you have questions about how your personal information is handled in connection with cookies, you may also direct enquiries to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children and Cookies
Mate Casino is an adults-only gambling service. Our website is not directed at persons under the age of 18, and we do not knowingly collect personal information from minors through cookies or any other means. Age verification controls are in place as part of our registration process. If we become aware that cookies have been used to collect data from a person under 18, we will take steps to delete that data promptly.
Changes to This Policy
We may revise this Cookie Policy from time to time as our use of cookies changes or in response to regulatory developments. Where changes are material, we will notify you through a notice on the website or through another appropriate channel. Continued use of the Mate Casino website following any update will be taken as acceptance of the revised policy.
Contact Us
If you have any questions about how we use cookies, or if you want to exercise any rights you have in relation to data collected through cookies, please get in touch with our team:
- Email: support@matecasino-aus.com
- Phone: +61 2 8685 1177
- Post: Level 27, 264 George Street, Sydney NSW 2000, Australia
- Online: matecasino-aus.com/contact-us