1. Introduction and Acceptance of Terms
These Terms and Conditions govern your use of Mate Casino, accessible at https://matecasino-aus.com/, and apply to all players accessing the platform from Australia. By registering an account, making a deposit, or using any service offered through Mate Casino, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
If you do not agree with any part of these Terms, you must not use this website or any of its services. Mate Casino reserves the right to update these Terms at any time. Continued use of the platform after any change constitutes your acceptance of the revised Terms.
Mate Casino is operated as an online gaming platform serving Australian residents. Our registered contact address is Level 27, 264 George Street, Sydney NSW 2000, Australia. You can reach our support team by phone at +61 2 8685 1177 or by email at support@matecasino-aus.com.
2. Eligibility and Account Registration
2.1 Age and Residency Requirements
Access to real-money gaming at Mate Casino is strictly restricted to individuals who meet all of the following conditions:
- You are at least 18 years of age at the time of registration.
- You are physically located in a jurisdiction where online gambling is not prohibited by applicable law.
- You are not a resident of any jurisdiction where accessing this platform is illegal.
- You are acting on your own behalf and not as an agent for any third party.
- You are not a current employee, director, or close relative of an employee or director of Mate Casino or any of its affiliated entities.
Mate Casino takes age verification seriously. In accordance with responsible gambling best practices observed in the Australian market, we may request proof of age at any point during your use of the platform. Failure to provide satisfactory documentation will result in suspension or permanent closure of your account.
2.2 Account Registration
Each player is permitted to hold one account only. Creating duplicate accounts is a breach of these Terms and may result in the forfeiture of any balances, bonuses, or winnings associated with those accounts.
When registering, you agree to provide accurate, complete, and current information. This includes your full legal name, residential address, date of birth, and valid contact details. Providing false or misleading information is a serious breach of these Terms and may lead to immediate account termination.
You are responsible for maintaining the security of your account credentials. Mate Casino will not be held responsible for any unauthorised access to your account resulting from your failure to keep your login details secure.
3. Know Your Customer (KYC) and Identity Verification
Mate Casino applies a Know Your Customer process to all accounts as part of its commitment to fraud prevention, anti-money laundering compliance, and responsible gambling obligations. You may be asked to submit documentation including but not limited to:
- A government-issued photo identification document (passport, driver’s licence, or national ID card).
- Proof of residential address (utility bill, bank statement, or official government correspondence dated within the past 3 months).
- Proof of payment method ownership (front of card, bank account statement).
- Source of funds documentation where transactions exceed certain thresholds.
Withdrawals will not be processed until identity verification is completed to a satisfactory standard. Mate Casino may, at its discretion, conduct enhanced due diligence on any account at any time.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Mate Casino accepts deposits and processes withdrawals via a range of payment options available to Australian players, including Visa, Mastercard, Apple Pay, and other methods displayed in the cashier section of the platform. All transactions are processed in Australian Dollars (AUD) unless otherwise stated, and no hidden currency conversion fees are applied to AUD accounts.
4.2 Deposit Terms
- Deposits are generally credited to your account balance immediately or within a short processing window depending on the payment method used.
- Mate Casino does not accept deposits from third parties. The payment method used must belong to the registered account holder.
- Minimum and maximum deposit limits may apply and are displayed in the cashier section at the time of transaction.
- Mate Casino reserves the right to refuse or reverse any deposit at its discretion, particularly where there is reason to suspect fraud or a breach of these Terms.
4.3 Withdrawal Terms
- Withdrawal requests will be processed only after full identity verification has been completed.
- Withdrawals must be directed to the same payment method used for the most recent deposit, where technically possible.
- Processing times vary by method. While Mate Casino aims to handle withdrawal requests promptly, some methods may involve additional processing time on the payment provider’s end.
- Mate Casino reserves the right to carry out additional security checks prior to approving any withdrawal request.
- If a bonus is active on your account, you must meet all applicable wagering requirements before a withdrawal can be processed.
5. Bonuses and Promotions
5.1 General Bonus Terms
Mate Casino offers a range of promotions to eligible players, including a Welcome Bonus of up to AU$1,500 plus 100 Free Spins, a 200% First Deposit Bonus up to AU$1,250, a No Deposit Bonus of 75 Free Spins, a Weekend Reload Bonus of 150% up to AU$750, and other time-limited offers. All bonuses are subject to the specific promotional terms displayed at the time of the offer, as well as these general Terms.
5.2 Wagering Requirements
Most bonuses awarded by Mate Casino are subject to wagering requirements before any associated winnings can be withdrawn. The applicable wagering multiplier is specified in each individual bonus offer. Unless stated otherwise:
- Bonus funds must be wagered the stated number of times before a withdrawal request is eligible.
- Not all games contribute equally to wagering requirements. Pokies typically contribute 100%, while table games, live dealer games, and video poker may contribute at a reduced rate or not at all.
- Wagering requirements must be met within the stated validity window. Unused bonus funds and associated winnings will be forfeited upon expiry.
5.3 Bonus Restrictions
- Bonuses are available to one account per household, IP address, and device.
- Mate Casino reserves the right to withdraw any bonus offer, amend its terms, or disqualify a player from a promotion if there is evidence of abuse, collusion, or exploitation of any kind.
- Cashback promotions, including the Instant Win Pack Cashback up to 20%, are calculated on net losses over the qualifying period and are subject to specific terms detailed in the relevant promotion.
- Free spin winnings may be subject to a maximum win cap as stated in the individual offer.
6. Responsible Gambling
Mate Casino is committed to supporting responsible gambling practices in line with guidelines relevant to the Australian market. We provide tools to help you stay in control of your gambling activity, including:
- Deposit limits – Set daily, weekly, or monthly caps on how much you can deposit.
- Session time limits – Restrict the amount of time you spend on the platform per session.
- Reality checks – Periodic reminders of time spent playing.
- Self-exclusion – Voluntarily exclude yourself from the platform for a defined period or permanently.
- Account cooling-off periods – Take a short break from gambling without full self-exclusion.
If you believe your gambling is causing you or someone close to you harm, we encourage you to reach out to a support service. Organisations such as Gambling Help Online (1800 858 858) offer free, confidential assistance 24 hours a day, 7 days a week across Australia.
Gambling is intended to be a form of entertainment. If it stops being enjoyable, please use the tools available in your account or contact our support team at support@matecasino-aus.com or +61 2 8685 1177.
7. Prohibited Uses and Player Conduct
By using Mate Casino, you agree that you will not engage in any of the following:
- Using the platform for any unlawful purpose or in violation of any applicable Australian or international law.
- Attempting to defraud Mate Casino or other players through any means, including chargebacks, collusion, or exploitation of software errors.
- Using automated software, bots, scripts, or any other form of artificial assistance to gain an unfair advantage in any game.
- Opening multiple accounts or otherwise misrepresenting your identity during registration or at any later stage.
- Depositing funds obtained through criminal activity or using the platform for the purpose of money laundering or any related financial crime.
- Harassing, threatening, or abusing members of the Mate Casino support team or other players.
- Exploiting any technical error, glitch, or vulnerability on the platform. Any winnings obtained through such means are void and will not be paid out.
Mate Casino reserves the right to suspend, restrict, or permanently close any account found to be in breach of these conduct requirements, and to withhold any funds in that account pending investigation.
8. Game Rules and Fairness
All games available on the Mate Casino platform are supplied by third-party software providers and operate using certified Random Number Generator (RNG) technology. The outcome of each game round is independently determined and cannot be influenced by Mate Casino or any player.
Game-specific rules are available within each game interface. Players are encouraged to familiarise themselves with the rules of any game before playing for real money. Mate Casino accepts no liability for player losses arising from a misunderstanding of game rules.
In the event of a technical fault during a game round, that round will be considered void and any bet placed will be returned to the player’s account balance. Where a disconnection occurs mid-game, the result recorded by the game server at the point of disconnection will stand as the final result.
9. Intellectual Property
All content on the Mate Casino website, including but not limited to text, graphics, logos, game interfaces, software, and design elements, is the property of Mate Casino or its content suppliers and is protected under applicable intellectual property law. You may not reproduce, distribute, modify, or use any of this content without prior written permission.
Access to the Mate Casino platform grants you a limited, non-exclusive, non-transferable licence to use the website solely for personal, recreational purposes. Any commercial use of the platform or its content is strictly prohibited.
10. Privacy and Data Protection
Mate Casino collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of the agreement between you and Mate Casino. By registering an account, you consent to the collection and processing of your personal information as described in that policy.
Your data may be used for purposes including account management, identity verification, fraud prevention, regulatory compliance, and the delivery of personalised promotional communications where you have opted in to receive them.
Mate Casino does not sell your personal data to third parties. Data may be shared with authorised service providers, payment processors, and regulatory or law enforcement bodies where required by law.
For full details on how your data is handled, please review our Privacy Policy and Cookie Policy.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Mate Casino and its officers, employees, and affiliates shall not be liable for:
- Any loss of winnings, profits, or revenue arising from your use of the platform.
- Any interruption, suspension, or termination of services, whether planned or unplanned.
- Any technical errors, data loss, or security incidents beyond our reasonable control.
- Any decisions made by a player on the basis of information published on this website.
Nothing in these Terms limits Mate Casino’s liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under Australian Consumer Law.
12. Dispute Resolution
If you have a complaint or dispute regarding your account or any transaction, we ask that you contact our support team in the first instance. You can reach us via:
- Email: support@matecasino-aus.com
- Phone: +61 2 8685 1177
- Post: Level 27, 264 George Street, Sydney NSW 2000, Australia
- Online: Contact Us page
Our team is available Monday to Saturday, 9AM to 6PM AEST. We aim to acknowledge all complaints within 48 hours and resolve them within a reasonable timeframe. If a dispute cannot be resolved through direct communication, players may seek further assistance through relevant consumer protection or dispute resolution channels available under Australian law.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, unless otherwise required by applicable federal Australian law.
14. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of these Terms. The remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms and Conditions, together with the Privacy Policy, Cookie Policy, and any specific bonus or promotional terms, constitute the entire agreement between you and Mate Casino with respect to your use of the platform. They supersede all prior communications, representations, or agreements on this subject matter.
If you have any questions about these Terms, please contact us at support@matecasino-aus.com or visit our Contact Us page.