License Information

Operator Details and Corporate Registration

Mate Casino is owned and operated by Hollycorn N.V., a company incorporated and registered under the laws of Curaçao, with company registration number 144359. The registered office of Hollycorn N.V. is located at Heelsumstraat 51, E-Commerce Park, Curaçao. Day-to-day operational and payment processing functions are carried out in part by its wholly-owned subsidiary, Libergos Limited, a company registered in the Republic of Cyprus under registration number ΗΕ 371971, with registered address at Boumpoulinas 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus.

All gaming services accessible via matecasino-aus.com are provided under the corporate authority of Hollycorn N.V. References to “the Operator” throughout this page and across the platform’s Terms and Conditions refer collectively to Hollycorn N.V. and its subsidiary Libergos Limited, acting in their respective capacities.

Licence Information and Regulatory Authority

Hollycorn N.V. holds a valid online gaming licence issued by Antillephone N.V., a master licence holder authorised by the Government of Curaçao. The licence number is 8048/JAZ2019-015. This licence authorises the Operator to offer real-money online gaming services, including casino games, slots, live dealer tables, and associated wagering activities, to eligible players in permitted jurisdictions worldwide.

The regulatory framework governing this licence is established under the laws of Curaçao, currently transitioning in accordance with the Landsverordening op de kansspelen (National Ordinance on Games of Chance, LOK), which came into full legislative effect on 24 December 2024. The Operator maintains ongoing compliance with both the applicable transitional provisions and the requirements of the Curaçao Gaming Authority (CGA), which serves as the overarching supervisory body for the online gaming sector in Curaçao.

Players may verify the validity of the Operator’s licence by accessing the official Curaçao Gaming Authority licence register at www.cga.cw.

Territory of Service and Eligibility Restrictions

Geographic Availability

Mate Casino provides its services to players located in jurisdictions where online gaming operated under a Curaçao licence is not expressly prohibited by applicable local law. The platform is specifically configured to serve players based in Australia. It is the sole responsibility of each player to ascertain whether accessing and using this platform is lawful in their jurisdiction of residence prior to registration.

The Operator expressly excludes players located in jurisdictions where the acceptance of online gaming services from offshore-licensed operators is restricted or prohibited under local legislation, including but not limited to the United States of America, the United Kingdom, France, the Netherlands, Spain, and certain other regulated markets. A full list of restricted territories is set out in the platform’s Terms and Conditions.

Age Restriction

Access to Mate Casino and participation in any real-money gaming activity is strictly restricted to individuals who are aged 18 years or older. This minimum age requirement applies universally, regardless of the age of majority in a player’s country of residence, and reflects the Operator’s commitment to the prevention of underage gambling. The Operator will not knowingly permit any person under the age of 18 to create an account or engage in wagering activities on the platform.

Where applicable local legislation prescribes a higher minimum legal age for participation in gambling, that higher age threshold shall apply to players in those jurisdictions.

Know Your Customer (KYC) and Identity Verification

The Operator maintains a mandatory Know Your Customer (KYC) programme in accordance with applicable regulatory requirements. All players are required to undergo identity verification before withdrawals are processed and, in certain circumstances, during the account registration process or following the identification of risk indicators.

As part of the KYC process, players may be required to provide the following documentation:

• A valid government-issued photo identification document (such as a passport, national identity card, or driver’s licence);
• Proof of residential address, dated within the preceding three months (such as a utility bill or bank statement);
• Verification of the payment method(s) used for deposits and withdrawals;
• Additional documentation where source of funds or source of wealth verification is required.

The Operator reserves the right to suspend account activity, withhold withdrawals, or close accounts where a player fails to provide requested documentation within a reasonable timeframe or where the documentation provided is determined to be insufficient or inconclusive. KYC verification is conducted in a manner consistent with the Operator’s obligations under applicable anti-money laundering legislation and the requirements of the Curaçao Gaming Authority.

Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) Policy

Hollycorn N.V. operates a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) programme, implemented in accordance with international standards and the regulatory requirements imposed by the Curaçao Gaming Authority under the CGA’s AML/CFT Regulations (August 2016, as updated).

The key components of the Operator’s AML/CFT framework include:

• Customer Due Diligence (CDD): All new players are subject to standard CDD procedures at the point of registration. Enhanced Due Diligence (EDD) is applied in circumstances involving higher risk, including but not limited to: high-value transactions, politically exposed persons (PEPs), complex or unusual transaction patterns, and players from higher-risk jurisdictions.
• Transaction Monitoring: All financial transactions on the platform are subject to automated and manual monitoring. Patterns that deviate from established player profiles or that are consistent with known typologies of money laundering or terrorist financing are escalated for review.
• Suspicious Transaction Reporting: Where the Operator has reasonable grounds to suspect that a transaction may be connected to money laundering or the financing of terrorism, it is obliged to file a Suspicious Transaction Report (STR) with the relevant financial intelligence authority, in accordance with applicable law.
• Record Keeping: The Operator retains all KYC documentation, transaction records, and related compliance records for a minimum period as required by applicable law, which is typically no less than five years from the date of the relevant transaction or the cessation of the customer relationship.
• Staff Training: All relevant personnel with access to player accounts and financial data receive ongoing training in the identification of suspicious activity and compliance obligations under applicable AML/CFT legislation.

Data Protection and Privacy

The Operator collects, processes, and stores personal data in accordance with applicable data protection legislation and its Privacy Policy, which is available in full on the platform. Personal data is processed solely for the purposes of account management, provision of gaming services, regulatory compliance (including KYC and AML obligations), fraud prevention, and the improvement of platform services.

The platform employs industry-standard security measures to protect personal and financial data, including Transport Layer Security (TLS) encryption for all data transmitted between the player’s device and the platform’s servers. Access to personal data within the Operator’s organisation is restricted to authorised personnel on a need-to-know basis.

Personal data is not sold to third parties. Where data is shared with third parties, this occurs only in the following circumstances:

• Where required by applicable law or by order of a competent regulatory or law enforcement authority;
• With service providers engaged to assist in the operation of the platform, including payment processors and identity verification providers, subject to appropriate data processing agreements;
• Where the player has provided explicit consent for a specific purpose.

Players have the right to request access to, correction of, or erasure of their personal data, subject to the Operator’s legal obligations to retain certain records. Such requests should be directed to the Operator via the contact details set out in the Privacy Policy and in the Contact section of the platform.

Responsible Gambling

The Operator acknowledges that gambling carries inherent risks and is committed to promoting responsible gambling practices across all aspects of the platform’s operation. The Operator does not regard gambling as a means of generating income and discourages any conduct inconsistent with responsible gambling.

Available Player Protection Tools

In compliance with the responsible gambling requirements of the Curaçao Gaming Authority, the platform provides the following tools to assist players in maintaining control over their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Requests to reduce existing limits take effect immediately; requests to increase limits are subject to a mandatory cooling-off period before taking effect.
• Session time limits: Players may set limits on the duration of individual gaming sessions.
• Loss limits: Players may set limits on the maximum amount they are willing to lose within a defined time period.
• Reality checks: Players may activate periodic reminders during a gaming session informing them of the time elapsed since commencing play.
• Self-exclusion: Players who wish to cease gaming activity for a defined period may request a temporary self-exclusion of no less than six months, or a permanent self-exclusion. Self-exclusion requests are processed promptly and the Operator will take reasonable steps to ensure that excluded players are not targeted by marketing communications during the exclusion period.
• Account cooling-off period: Players who wish to take a short break from gaming may request a temporary cooling-off period.

Identifying and Assisting At-Risk Players

The Operator maintains internal procedures for identifying players who may be exhibiting signs of problem gambling, including unusual changes in deposit frequency or volume, extended session durations, or patterns consistent with chasing losses. Where such indicators are identified, the Operator may contact the player proactively and may apply protective measures where considered necessary.

Players who believe they may have a gambling problem are encouraged to seek assistance from independent support organisations. The following resources are available to players in Australia:

• Gambling Help Online: www.gamblinghelponline.org.au (24-hour service)
• National Gambling Helpline: 1800 858 858 (free call, available 24 hours)

Game Fairness and Random Number Generation

All games offered on the Mate Casino platform utilise certified Random Number Generation (RNG) technology to ensure that game outcomes are statistically random and not predetermined. RNG systems and game integrity are subject to testing and certification by independent third-party testing laboratories. The Operator works with software providers that hold certifications from recognised testing bodies, providing players with reasonable assurance that games are conducted fairly and in accordance with stated return-to-player (RTP) percentages.

Dispute Resolution

Internal Complaints Procedure

Players who have a complaint or dispute relating to the services provided by Mate Casino are encouraged to contact the Operator’s customer support team in the first instance. The Operator is committed to resolving complaints promptly and in good faith. Complaints may be submitted via:

• The live chat function available on the platform;
• Email, using the contact address set out in the Contact section of the platform.

Upon receipt of a complaint, the Operator will acknowledge the submission and endeavour to provide a substantive response within a reasonable timeframe. Players are requested to provide all relevant information, including account details, a description of the issue, and any supporting documentation.

External Dispute Resolution

Where a complaint cannot be resolved satisfactorily through the Operator’s internal complaints procedure, players may escalate their dispute to an independent Alternative Dispute Resolution (ADR) provider, as contemplated under the regulatory framework applicable to operators licensed by the Curaçao Gaming Authority. Details of applicable ADR mechanisms are available on request from the Operator’s customer support team.

Players may also submit complaints or concerns relating to potential breaches of the Operator’s licence to the Curaçao Gaming Authority at complaints@cga.cw. The CGA may take supervisory action where complaints indicate a pattern of regulatory non-compliance, though it does not act as an individual dispute resolution body.

Governing Law

The relationship between the Operator and the player is governed by the laws of Curaçao. Any legal proceedings that cannot be resolved through the dispute resolution mechanisms described above shall be subject to the jurisdiction of the competent courts of Curaçao, except where mandatory provisions of applicable local consumer protection law in a player’s jurisdiction of residence provide otherwise.

Limitation of Liability and Regulatory Disclaimer

Mate Casino operates as an offshore online gaming platform licensed in Curaçao. Players are solely responsible for ensuring that their use of the platform complies with the laws of their jurisdiction of residence. The Operator makes no representation that access to or use of the platform is lawful in all jurisdictions.

The information set out on this page is provided for general informational purposes and reflects the Operator’s regulatory status as at the date of publication. Regulatory details, including licence numbers and applicable regulations, are subject to change. Players are encouraged to verify current licence status via the official Curaçao Gaming Authority website at www.cga.cw.

This page was last reviewed in May 2026.