Introduction
Mate Casino takes your privacy seriously. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use matecasino-aus.com and any related services provided by Mate Casino, located at Level 27, 264 George Street, Sydney NSW 2000, Australia.
By registering an account, accessing our platform, or otherwise engaging with our services, you acknowledge that you have read and understood this policy. If you do not agree with how we handle personal information, please do not use our website or services.
This policy is consistent with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also comply with relevant obligations under the Interactive Gambling Act 2001 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Who We Are
Mate Casino is operated from Level 27, 264 George Street, Sydney NSW 2000, Australia. You can reach our team using any of the following:
- Email: support@matecasino-aus.com
- Phone: +61 2 8685 1177
- Office hours: Monday to Saturday, 9AM to 6PM
For any privacy-related enquiries or complaints, contacting us directly via email is the most efficient option.
What Personal Information We Collect
We only collect personal information that is reasonably necessary for our functions and activities. The types of information we may collect include:
Information You Provide Directly
- Full name and date of birth
- Residential address
- Email address and phone number
- Username and password
- Government-issued identification documents (such as a driver’s licence or passport), collected for identity verification and anti-money laundering compliance
- Financial details, including payment method information required to process deposits and withdrawals
- Any communications you send to our support team
Information Collected Automatically
- IP address and general location data
- Device type, operating system and browser information
- Pages visited, time spent on pages, and navigation paths
- Session data and login timestamps
- Gameplay activity and transaction history
- Cookie data and similar tracking technologies (see our Cookie Policy for full details)
Information from Third Parties
We may receive personal information about you from third parties where permitted by law, including:
- Identity verification and KYC (Know Your Customer) service providers
- Payment processors and financial institutions
- Fraud detection and prevention services
- Responsible gambling databases, such as self-exclusion registers
How We Use Your Personal Information
Mate Casino uses personal information for the following purposes:
- Creating and managing your player account
- Verifying your identity in compliance with Australian AML/CTF laws
- Processing deposits, withdrawals and other financial transactions
- Detecting, investigating and preventing fraudulent activity or money laundering
- Providing customer support and responding to your enquiries
- Sending you account-related communications, bonus updates and promotional information (where you have opted in)
- Improving our website, games and services based on usage patterns
- Meeting our responsible gambling obligations, including age verification and monitoring for problem gambling indicators
- Complying with our legal obligations under Australian law
We do not use your personal information for purposes unrelated to the above without first obtaining your consent, or unless required by law.
Legal Bases for Processing Your Information
Under the Privacy Act 1988 (Cth) and related Australian legislation, we process your personal information on the following grounds:
- Contractual necessity – to fulfil our obligations to you as a registered player
- Legal obligation – to comply with AML/CTF requirements, gaming regulations and tax reporting obligations
- Legitimate interests – to maintain the security, integrity and performance of our platform
- Consent – for marketing communications and optional data uses, where you have explicitly agreed
Identity Verification and AML Compliance
Australian law requires gambling operators to verify the identity of their customers. This obligation sits under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the rules administered by AUSTRAC (Australian Transaction Reports and Analysis Centre).
As part of this process, we may ask you to provide:
- A copy of a government-issued photo ID (passport, driver’s licence or proof-of-age card)
- Proof of address, such as a utility bill or bank statement dated within the last three months
- Source of funds documentation in certain circumstances
We are required to retain these records for a minimum of seven years, as mandated under the AML/CTF Act. This information is handled with strict confidentiality and is only shared with authorised parties where required by law.
Responsible Gambling and Player Protection
Mate Casino is committed to promoting responsible gambling in line with the expectations established under Australian state and territory gaming legislation. To support this:
- We collect and monitor gameplay data to identify patterns that may indicate problem gambling
- We maintain records of self-exclusion requests and apply them consistently
- We may share information with recognised self-exclusion schemes where required
- We carry out age verification checks before allowing any gambling activity
If you wish to set limits, take a break or self-exclude, you can do so through your account settings or by contacting our support team at support@matecasino-aus.com.
Disclosure of Personal Information
We do not sell your personal information. We may share it with third parties only in the following circumstances:
Service Providers
We engage trusted third-party companies to help us operate our platform. These include payment processors, identity verification providers, IT hosting services, fraud detection tools and customer support platforms. These parties are bound by confidentiality obligations and may only use your information to perform services on our behalf.
Regulatory and Law Enforcement Bodies
We may disclose your information to AUSTRAC, Australian state and territory gaming regulators, the Australian Federal Police, or other government authorities where we are legally required to do so, including for the purposes of AML/CTF reporting.
Business Transfers
If Mate Casino undergoes a business restructure, merger or change of ownership, your personal information may be transferred as part of that process. Any acquiring entity would be required to honour the terms of this Privacy Policy.
With Your Consent
Outside of the above, we will only disclose your personal information to third parties if you have given us your explicit consent.
Overseas Disclosure of Personal Information
Some of the third-party service providers we use may be located or operate outside of Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure the recipient handles your information in a way that is consistent with the Australian Privacy Principles.
By using Mate Casino, you acknowledge that your information may be stored or processed on servers located in jurisdictions outside Australia, including but not limited to those within the European Union or other jurisdictions with comparable data protection frameworks.
Data Security
We use industry-standard security measures to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our platform
- Secure storage of financial and identification documents
- Access controls limiting staff access to personal information on a need-to-know basis
- Regular security reviews and vulnerability assessments
While we do everything reasonable to protect your data, no method of transmission over the internet is completely secure. You are encouraged to use a strong, unique password for your Mate Casino account and to keep your login credentials confidential.
Data Retention
We retain personal information for as long as is necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations. Specifically:
- AML/CTF records are retained for a minimum of seven years from the date of the transaction or the end of the business relationship, as required by the AML/CTF Act 2006
- Account records are retained for a reasonable period after account closure to resolve any disputes or regulatory queries
- Marketing preferences and opt-out records are retained indefinitely to ensure we honour your choices
Once data is no longer needed and retention obligations have been met, we take steps to securely destroy or de-identify it.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Correct any personal information that is inaccurate, out of date, incomplete or misleading
- Make a complaint if you believe we have mishandled your personal information
- Opt out of direct marketing communications at any time
To exercise any of these rights, please contact us at support@matecasino-aus.com or call +61 2 8685 1177 during business hours.
We will respond to access and correction requests within a reasonable timeframe, generally within 30 days. In some cases, we may need to verify your identity before processing your request.
Marketing Communications
From time to time, we may send you information about promotions, bonuses and updates at Mate Casino. We will only send marketing communications to you if you have opted in to receive them.
You can withdraw your consent at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your communication preferences in your account settings
- Contacting our support team directly
Withdrawing consent for marketing communications will not affect your ability to use the platform or receive essential account-related messages.
Cookies and Tracking Technologies
Mate Casino uses cookies and similar technologies to enhance your experience, remember your preferences and analyse how our platform is used. Full details about the types of cookies we use, how to manage them and how to opt out are available in our Cookie Policy.
Children and Minors
Mate Casino does not permit anyone under the age of 18 to register or use our services. We do not knowingly collect personal information from minors. If we become aware that a person under 18 has provided us with personal information, we will take immediate steps to close that account and delete the relevant data.
If you believe a minor has registered with our platform, please notify us immediately at support@matecasino-aus.com.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to Mate Casino and does not cover how third parties collect or handle your information. We encourage you to read the privacy policies of any external sites you visit.
Complaints
If you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you are entitled to make a complaint.
Step 1 – Contact Us Directly
In the first instance, please direct your complaint to our team:
- Email: support@matecasino-aus.com
- Phone: +61 2 8685 1177
- Post: Level 27, 264 George Street, Sydney NSW 2000, Australia
We will acknowledge your complaint promptly and work to resolve it within 30 days.
Step 2 – Office of the Australian Information Commissioner
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make material changes, we will post the updated policy on this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of Mate Casino following any update constitutes your acceptance of the revised policy.
Contact Us
For any questions, requests or concerns about this Privacy Policy or the way we handle your personal information, please reach out to us:
- Email: support@matecasino-aus.com
- Phone: +61 2 8685 1177
- Address: Level 27, 264 George Street, Sydney NSW 2000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM